USAA Moving 400 More Employees Downtown

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The USAA downtown offices at One Riverwalk Place. Photo by Scott Ball.

Scott Ball / Rivard Report

Additional USAA employees are moving into the company's downtown office at One Riverwalk Center (left).

USAA is making room in its downtown San Antonio office tower for 400 employees, according to a company spokesman.

USAA Real Estate Company will begin construction on floors 5, 6, 7, and 12 of One Riverwalk Center later this year. Move-in to the building at North St. Mary’s and Convent streets is slated for late 2018.

“Once complete, USAA will occupy eight floors and have more than 600 employees in the 18-story tower,” stated Matthew Hartwig, USAA communications director, in an email. “The exact roles and mix of employees moving downtown are still to be determined.”

Hartwig declined to identify the floors’ previous tenants.

The San Antonio-based banking, insurance and financial services company started moving employees into the downtown office two years after its real estate company purchased the building in 2013. USAA’s headquarters are located outside Loop 410 off Fredericksburg Road.

“These moves create additional capacity in the home office to support USAA’s ongoing growth strategy,” Hartwig stated. “USAA is seeking to hire talented people from across the country, many with technical skills important to developing the tools and services our members will need.”

Employees working in IT and insurance moved to new office space at the Vista Corporate Center and to WestRidge II at La Cantera earlier this year.

USAA Real Estate acquired the 28-story Bank of America Plaza, located across Convent Street from One Riverwalk Center, earlier this summer.

More than 19,000 people in the San Antonio area work for USAA, which employs more than 32,000 worldwide, according to a company statement. The company serves more than 12 million members, mostly from the military community.

5 thoughts on “USAA Moving 400 More Employees Downtown

  1. Just an interesting calculation: The new Frost Bank tower will have 400,000 square feet and 23 floors. That’s about 17,400 sq. ft. per floor. The average square footage per employee in office buildings in the US is down to 151 from 176 in recent years. Using those numbers, if USAA was in one single high rise building with a footprint the size of the new Frost Tower, it would take a 165-story building to house all of their 19,000 employees.

    • One of my favorite metrics is that if you stood USAA’s HQ on its end, it would be over three times the height of the Empire State Building. Pretty crazy to think about.

  2. It’s only hideous to those who aren’t members, can’t be members or have had a claim in which USAA defended its member. If you pull the USAA name from the building, in all fairness, all names on buildings should be removed as well. I don’t think that will happen.

  3. For many years, the San Antonio skyline was clear of garish logos. Garish was and still is the scene across the street from the Alamo. The addition of the BBVA Compass and USAA logos into the skyline changes things. They simply don’t belong in a historic skyline. A small logo in front of the building at ground level should be enough to advertise presence. A large billboard at the top of a building in a historic city is simply bad taste. Granted, insurance companies and banks aren’t known for taste. The USAA addition, in particular, looks as if it were designed by committee and stapled into the building by the lowest bidding vendor. It diminishes both the architecture of the building and skyline of downtown. View the skyline of San Antonio at night and judge for yourself. Bravo to USAA for downtown staffing and welcome to the neighborhood. Hiss to USAA for diminishing the skyline. I am a USAA member.

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